Refund policy

We are thrilled to provide 48 hours return policy. You will be provided with a credit note and please be aware that we do not offer refunds. We charge a fee of ₹129 for Return and reverse logistics. However, for the missing product & damaged product, you have to report us within 24 hours.

Please be aware that we currently do not offer Free shipping on international returns.

To qualify for a return: 

• Within 48 hours of receiving the item, a return request must be made.
• All tags must be intact, and the items must be brand-new.
• The original invoice, packing, and tags must all be intact upon that packaging.
• The product shouldn't have any blemishes or defects.
• Make sure the product's embellishments are in good condition.
• Discounted items, and sale times are final and cannot be returned or exchanged.
• If the package is returned due to the customer’s fault (wrong/incomplete address/contact details), only 50% of the amount will be refunded within 10-15 days. 
• An unboxing video should be from the start of the package including the name, address sheet, and the bill of the order, The video should be unfiltered, and unedited with no cuts in between.

Returns won’t be feasible if: 

• It is outside the allotted time frame for a return request.
• Anything included in the shipment that was received is missing.
• Misuse of the product results in damage.
• Unless it was damaged when it arrived, any item that has been used and opened.
• Items that came with a free gift cannot be returned without the complimentary items.
• A promotional package's individual items cannot be returned or reimbursed.
• Any sale item or items purchased using a credit note cannot be returned.
• Any items sent back to us without first requesting a return.

SleShe retain the right to deny the return of the product if SleShe Jewels deems that it does not meet any of the aforementioned parameters.