Refund policy

SleShe Jewels – Refund, Return & Exchange Policy

At SleShe Jewels, your satisfaction is our top priority. Please take a moment to review our return, exchange, and cancellation policy before placing an order.

Return Policy (Within 48 Hours)

We offer a 48-hour return policy from the time of delivery. However, refunds are not applicable. Instead, a credit note will be issued for eligible returns. Please note:

A return & reverse logistics charge of ₹80 will be applicable.
For missing or damaged products, you must report within 24 hours of delivery.
International returns are not eligible for free shipping.

Eligibility Criteria for Returns

To qualify for a return:

Request must be raised within 48 hours of delivery.
Product must be unused, in original condition, with all tags and packaging intact.
No stains, damages, or missing embellishments.
Original invoice and packaging must be included.
Discounted/sale items and items purchased using a credit note are not returnable or exchangeable.
If the return is due to a customer error (wrong/incomplete address or contact info), only 50% of the product amount will be refunded within 10-15 days.
A mandatory unboxing video must be shared, clearly showing:
- The outer package
- Address sheet
- Bill
- Entire unboxing process (no cuts, edits, or filters).

Returns Not Accepted If:

Return request is raised after 48 hours of delivery.
Product is used, damaged, or has missing parts.
Return is initiated without a prior request.
Product was delivered with a free gift, and the gift is not returned.
The item is part of a promotional/combo offer.
Return request involves an item bought during sale or with a credit note.

SleShe Jewels reserves the right to reject returns if the product doesn’t meet the above guidelines.

Return Process

Mail us at sleshejewels@gmail.com within 48 hours of delivery.
Mention:
- Order Number
- Product Details
- Reason for Return
Our Customer Care team will respond within 24 hours.
Once approved, a reverse pickup will be arranged.

Damage Policy

If your item arrives damaged or defective, we will provide a replacement only.

You must report this within 24 hours of receiving the item.
Note: Refunds are not provided for damaged products — only replacements are arranged.

Exchange Policy

Exchange requests must be raised within 48 hours of delivery.
Product must be in original condition, unused, with tags & packaging intact.
Exchange charge: ₹80 for reverse logistics.
For exchange assistance, contact us on WhatsApp: +91 7990456807 (Avg response time: 12-24 hours).

SleShe Credit Note / Gift Card Usage

Redeemable at checkout on our website.
Apply the code sent to your registered email ID.
Valid for 3 months from the date of issue.
For help with credit note usage, WhatsApp us at +91 7990456807 (Mon-Sat, 11 AM - 6 PM).

Order Cancellation

Once shipped, no cancellations will be accepted for COD or prepaid orders.
For prepaid orders, a gift card will be issued (no bank refunds).